Customer Success Manager - Public Sector

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• Manage the SaaS on-boarding experience for customers.  Deliver group training and 1-1 sessions to ensure understanding and adoption.

• Become the internal voice of the customer.  Marshal resources across other Veritone teams to solve issues.

• Take ownership for each customer’s success and ROI with our services.

• Proactively consult to fully understand their needs and actively solve pain points.

• Respond quickly to customer-submitted questions and requests.

• Maintain portfolio and monitoring analytics, reports and KPIs.  Create internal and customer-facing reports.

• Solicit references, referrals and testimonials from customers.

• Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.

• Partner with Sales on renewals by ensuring high customer satisfaction. Proactively identify new opportunities for product expansion and adoption.

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• Experience in Customer Success related role. Proven track record of building rapport and relationships at all levels.

• Understanding of online software (SaaS) services and/or technology based solutions.

• B.S. or B.A. highly preferred.

• Excellent writer and communicator with strong presentation skills via phone, online and in person.

• Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.

• Account management, project management and problem-solving skills.

• High level of organization and a great attention to detail.

• Ability to learn new concepts quickly.

• Data driven with appreciation of organization and process.

Bonus Points If 

• Prior experience working in or supporting Law Enforcement, Criminal Justice, or Public Safety.

Tools We Use

• Salesforce, JIRA, Confluence, Monday.com, Pendo, Slack

DISCLOSURE

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

(Colorado & California Only*): The annual salary listed for the position is a range of $75,000-$85,000. This base pay is for illustrative purposes only and will be determined based on skills and experience comparable to the job requirements. This position may be eligible for additional compensation and benefits including but not limited to: incentive compensation; health benefits; retirement benefits; life insurance; paid time off; parental leave and benefits; and other employee perks and benefits.
 

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado & California.

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