Customer Success Manager - NY/Austin

We’re Agora, a fast-growing FinTech and PropTech company on a mission to revolutionize how real estate investment firms and their investors manage capital, streamline operations, and communicate. Our Investment Management platform helps firms raise and retain more capital, improve investor satisfaction, and simplify complex processes. We do this by automating back-office operations, enabling seamless investor communication, and equipping teams with advanced tools to elevate their real estate marketing efforts.

As a Customer Success Manager at Agora, you will be the trusted partner for our clients, guiding them throughout their journey and ensuring they get maximum value from our platform. You’ll work closely with cross-functional teams to support adoption, drive retention, and build long-term relationships that lead to mutual success.

• At least one year of experience in B2B SaaS as a customer success Manager
• Proficient in English - Superb written and verbal communication skills
• Experience working with international clients
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Proficient at building online onboarding & ongoing process
• Ability to take initiative and adapt
• Positive attitude, empathy, and high energy

Compensation: For candidates based in New York, the salary range for this role is $65,000–$75,000. Compensation for candidates in other locations, including Austin, will be determined based on regional market rates and experience.