Customer Success Manager - MLS

What You Will Do

• Strategic Relationship Management: Build strong, senior-level relationships with MLS leadership to understand their goals and align CubiCasa’s value proposition with member needs.
• Adoption & Revenue Growth: Develop and execute tailored growth strategies to increase paid product adoption and expand CubiCasa’s market presence within each partner’s territory.
• Internal Advocacy: Serve as the “Voice of the Partner” internally by collaborating cross-functionally with Product, Sales, and Marketing to ensure the company roadmap reflects MLS opportunities.
• Proactive Retention: Maintain consistent account management practices by monitoring health scores, sentiment, and usage trends to proactively reduce churn.
• Operational Accountability: Own the onboarding experience and establish clear KPIs for each partnership, ensuring both internal teams and external partners remain aligned to shared success milestones.
• Manage the day-to-day operations, growth, and overall success of CubiCasa’s MLS, real estate brokerage, and affiliated promotional partnerships. 
• Partner with the CubiCasa Marketing team to support the creation of monthly marketing content, promotional materials, and strategies tailored to MLS partners.
• Host both live and recorded webinars and customer training sessions via Zoom and Google Meet.
• Lead monthly and quarterly business reviews with key partners to identify performance trends, highlight opportunities for improvement, and build trust through transparency and proactive engagement.
• Demonstrate a confident, energetic command of CubiCasa’s products and value proposition, tailoring messaging to each customer use case to drive adoption and strategic change.  
• Share ideas, opportunities, product feedback, and enhancement requests through relevant Slack channels to increase visibility and influence across the organization.
• Develop monthly customer performance reports to track partnership growth, product adoption, and revenue trends, using insights to guide strategic customer conversations.
• Identify and escalate underperforming partnerships by proposing action plans, recommending strategic marketing adjustments, and implementing improvement initiatives.
• Represent CubiCasa at industry events by promoting new products and strategic initiatives, gathering critical customer feedback, and strengthening partner relationships through increased visibility.   

Who We are Looking For

• Self-motivated professionals who take ownership and move opportunities forward
• Demonstrated ability to perform duties outlined above
• Customer relationship management experience required
• Willingness to travel as needed to build relationships
• Strong project management skills and organization
• Enthusiastic, clear, and effective communication style
• Effective relationship building with internal partners and customers
• Creative problem-solver who clears roadblocks effectively
• Ability to prioritize competing demands with focus and urgency

What You Can Expect

• Compensation: The base salary for this position ranges from  $69,000 - $92,400, depending on your location, experience, and qualifications.
• Inclusive benefits package offerings 401k plans and customizable benefits including dental, vision, medical, etc. for you and your dependents. 
• An innovative culture that understands the importance of quality of work over quantity.
• Company supported and employee-driven ambassador groups that promote diversity, working on a hybrid schedule and philanthropy.
• Learning and development programs to help advance your career and personal growth.

What We Value

• Lead with Collaboration! – Great ideas come from open discussion and teamwork.
• Excellence in Simplicity! – Empowering real estate pros with fast, easy floor plans.
• Relentless Growth! – Scaling innovation with over 1.2 million floor plans and 35,000+ partners.
• Customers First, Always! – Listening, evolving, and delivering top-tier support.