Customer Success Manager- Legal

About Us

UniCourt is a Legal Data as a Service (LDaaS) company dedicated to unlocking the potential of court data for Am Law 200 firms and Fortune 500 companies. Delivered via the only API-first platform in the legal technology market, UniCourt provides real-time state and federal court data for legal analytics. Our proprietary technology turns disparate court records into accessible, actionable insights. The UniCourt Enterprise API is the gold standard in legal data delivery, powering data-driven revenue growth and client satisfaction strategies.

Our team largely operates remotely across several time zones and countries. If you're looking to work at a company with opportunities to forge your career path in legal tech, UniCourt is the right place for you.

Position Summary

We're looking for a Customer Success Manager who lives and breathes legal tech. In this role, you'll be the primary post-sale relationship owner for UniCourt's enterprise clients, ensuring they successfully onboard, adopt, and realize the full value of UniCourt’s litigation data platform and products.

This is a highly strategic, product-oriented role that combines customer success responsibilities with a strong focus on project management. The ideal candidate brings strong technical acumen, a deep understanding of legal workflows, and the ability to translate complex data capabilities into meaningful client outcomes. You know what it means to onboard a complex data product, drive adoption across multiple stakeholders, and translate client feedback into meaningful product conversations.

This isn't a reactive support role. You'll be a strategic partner to our clients — proactively identifying opportunities for deeper engagement, managing renewals, surfacing expansion opportunities, and collaborating closely with sales, product, and engineering to deliver an exceptional client experience.

Duties & Responsibilities

Client Relationship Management

• Own and manage the post-sale relationship for a portfolio of enterprise clients, including Am Law 200 firms and Fortune 500 legal departments

• Build trusted advisor relationships with key stakeholders, including legal, IT, innovation, knowledge management, business intelligence, and executive teams

• Serve as the primary point of contact for all client needs, ensuring a consistently high-quality experience

Onboarding & Implementation

• Lead onboarding and implementation efforts, ensuring smooth technical integration of UniCourt's platform and APIs into client workflows

• Partner with clients to align product capabilities with their workflows and business objectives

• Ensure successful handoff from Sales to Customer Success and establish clear success metrics

Product Adoption & Customer Success

• Develop and execute client-specific success and project plans aligned with each client's goals and the successful adoption of UniCourt offerings

• Drive product adoption through training, education, and best practice guidance on platform capabilities and new features

• Monitor account health through usage data, regular check-ins, and Quarterly Business Reviews (QBRs), proactively identifying and addressing risks to retention

Retention & Growth

• Own the renewal process and proactively manage retention risk

• Identify expansion and upsell opportunities within existing accounts and partner with Sales to execute

• Ensure clients are continuously realizing value from UniCourt's platform

Customer Advocacy & Feedback

• Act as the voice of the customer internally — channeling client feedback and insights to Product, Engineering, and leadership to inform roadmap priorities

• Translate client needs into actionable recommendations for product enhancements

• Advocate for improvements that enhance customer experience and platform usability

Cross-Functional Collaboration

• Collaborate with Sales, Product, Engineering, Marketing, and Support teams to deliver a seamless customer experience from prospect to long-term partner

• Align internal stakeholders around customer priorities and strategic initiatives

• Support go-to-market efforts by providing customer insights and feedback

Industry Expertise & Representation

• Stay current on legal tech trends, the competitive landscape, and industry developments to bring informed perspectives to client conversations

• Represent UniCourt at client meetings, legal industry conferences, user groups, and industry events

• Provide strategic, informed guidance to clients based on industry knowledge

Education, Knowledge, Skills & Abilities

• Bachelor's degree required; JD, MBA, or advanced degree preferred.

• 3+ years of customer success, account management, or client-facing experience, with a meaningful portion spent in legal tech, legal services, or selling/supporting solutions for law firms and legal departments.

• Strong understanding of the legal industry — including how large law firms and corporate legal departments operate, buy technology, and manage data.

• Experience managing enterprise client relationships with complex stakeholder environments.

• Familiarity with API-based products, data platforms, or SaaS solutions; prior experience with legal data, analytics, eDiscovery, or practice management tools is a strong plus.

• Proven ability to drive product adoption, manage renewals, and identify growth opportunities within existing accounts.

• Comfortable engaging with technical and non-technical stakeholders, from integration teams to C-Suite executives.

• Excellent communication, presentation, and interpersonal skills with a consultative, relationship-first approach.

• Highly organized and self-directed, with the ability to manage a portfolio of accounts independently in a remote environment.

• Willingness to travel periodically for client engagements and quarterly to corporate HQ.

Compensation

Base salary range and on-target earnings will be discussed openly during the first interview conversation, but we are targeting $115,000-$170,000. UniCourt is committed to transparent, equitable compensation practices. Actual compensation is influenced by skill set, level of experience, and location. This role may include a variable component tied to retention and expansion targets.

Benefits

Competitive compensation and benefits package including paid time off, medical, dental, and vision coverage, equity participation, and long-term growth opportunities within a fast-scaling legal technology company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

EEO Statement

UniCourt is an equal opportunity employer who welcomes and encourages diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

For reasonable accommodation requests, contact [email protected].