As a Customer Success Engineer, you will manage customer relationships, gather feedback, and translate it into product improvements, while identifying opportunities for growth.
Company Description
BackOps is at the forefront of supply chain intelligence, leveraging advanced AI to optimize logistics processes. Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives. We are dedicated to transforming the supply chain industry through innovative technology and data-driven insights.
About the Role
We’re looking for a Customer Success Engineer who loves connecting dots between customers, data, and product. You’ll be the bridge between our customers and engineering team, helping shape what we build next while driving adoption and growth within some of the most forward-thinking companies in logistics and supply chain.
You’ll lead weekly syncs with customers, surface insights that guide product priorities, and identify ways our platform can automate more of their operations. This role blends relationship management, technical understanding, and a sharp eye for opportunities, perfect for someone who wants to have both customer and product impact.
What You’ll Do
• Own the relationship with a portfolio of customers from onboarding to growth.
• Run weekly or bi-weekly meetings to track performance, gather feedback, and plan new automations.
• Translate customer feedback into product requests and partner closely with engineering to deliver solutions.
• Understand each customer’s workflow deeply enough to make smart recommendations that save time and money.
• Spot expansion opportunities and work with sales leadership to grow each account.
• Keep projects organized, track requests, and ensure nothing falls through the cracks.
• Serve as the internal advocate for your customers — driving visibility, action, and impact.
What We’re Looking For
• 3–5 years in a customer-facing and technical role (Technical Account Manager, Solutions Engineer, or Implementation Manager).
• Strong organizational skills with an obsession for follow-through.
• Ability to explain technical details to non-technical audiences.
• Experience working cross-functionally with engineering and product teams.
• A proactive mindset — you don’t wait to be told what’s broken, you find and fix it.
• Startup DNA: adaptable, curious, and ready to own outcomes.
Bonus Points
• Experience in logistics, supply chain, or automation technology.
• Background in SaaS, integrations, or data-heavy products.
Benefits & Perks
We take care of our team so you can do your best work.
• Competitive salary and performance-based incentives
• 401(k) plan
• Comprehensive health, dental, and vision coverage
• Daily meals and snacks provided in-office
• Hybrid schedule
• FTO
• Regular team bonding events, offsites, and learning opportunities
Top Skills
Automation Technology
SaaS
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