Customer Success Engineer

Role Summary:

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.

Location: This is a fully remote position within the United States, but must be located in the Eastern or Central time zone. 

What You’ll Do:

• Partner closely with the entire Customer Success organization to provide a world class customer experience
• Provide assistance for high volume support requests ranging from simple to complex 
• Provide customers with best practices to maximize usage of Censys products
• Work to reduce time to value for the customers by guiding operational workflows for the customers
• Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
• Serve as a customer advocate in influencing product roadmap and improvements
• As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise

What You’ll Bring:

• 2+ years of experience in a technical, customer facing role
• Basic knowledge of security tooling, cloud providers, and the information security industry
• Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
• Comfortable using REST APIs and Python
• Excellent communication and presentation skills
• Excellent organizational and troubleshooting skills
• A resourceful, figure-it-out and we-can-do-this attitude
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
• A burning desire to work with really great customers and build easy to use applications and integrations

For candidates located in a high cost of living location, the base salary range will be $110,000 USD to $130,000 USD + bonus eligibility and equity.

For candidates located in any other location, the base salary range will be 88,000 to 105,000 + bonus eligibility and equity. 

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.

This is a fully remote position with no expectation to come into an office, but must be located in either the Eastern or Central Time Zone within the United States.