Customer Success Engineer

Linx Security is on a mission to untangle the complexity of identity and access in today’s enterprise environments. With identity as a critical attack surface, our platform empowers security teams with comprehensive insight across the entire identity lifecycle, enabling them to assess access risks, enforce least privilege policies, and orchestrate automated remediation workflows that reduce exposure and strengthen security posture.

Our solution gives teams the control and confidence to move quickly, stay secure, and scale effectively.

Join us in building the future of identity security!

We’re looking for a Customer Success Engineer who can help enterprise customers adopt and integrate Linx effectively - ensuring smooth deployments, operational readiness, and tangible security outcomes. This role requires a strong technical foundation, proven ability to work with customers, and a passion for solving real-world customer challenges. We are looking for engineers with experience in identity solutions, infrastructure, and API-driven environments. You’ll collaborate directly with customers, internal engineers, and product teams to translate business requirements into successful implementations.

What you’ll do:

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
• Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
• Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
• Manage renewals and reduce churn through proactive engagement.
• Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed.
• Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
• Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
• Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

What you’ll bring:

• Proven experience in a technical customer facing role, preferably in IAM or cybersecurity environments.
• Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
• Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
• Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
• Strong ability to define and implement success metrics to measure customer engagement and retention.
• Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
• A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.