Resend is growing fast, and there are now over 3 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.
As our user base continues to grow, we have increased demand across all time zones and days of the week. Please note this role has a shifted work week of Tuesday through Saturday. During your onboarding phase, you will be online Monday through Friday, with a shift once you are fully onboarded.
This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Read more about how we work, how we hire, and what we value here.
In this role, you will…Be the front-line of customer requests
Debug, report, and ship scoped fixes for bugs and regressions
Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human
Create guides and examples that showcase what's possible with Resend
Proactively build relationships and identify potential papercuts for customers
Advocate for customer needs to the greater Resend team
Love helping solve problems for developers
Can handle and perform under customer pressure
Have 3-5 years of technical support or success experience
You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount
Have experience improving email deliverability
Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Comp: $120,000 - $140,000 USD, commensurate with experience
What is our vision for exceptional support
How we scale support
How we work
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →
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