Customer Success Coordinator

FULL TIME POSITION

Each year, Scholastic Book Fairs partners with schools across the country to host more than 127,000 book sale events, giving over 35 million students and their families access to thousands of affordable, educational products—helping to inspire a lifelong love of reading.

We are currently seeking a Customer Success Coordinator to support our Customer Success team, reporting to the Sr. Director, Customer Success. This full-time position offers a comprehensive benefits package, including medical, dental, and vision coverage; paid vacation and sick time; personal days; parental leave; holiday pay; paid time off between Christmas and New Year’s; life insurance; short-term disability; a 401(k) with company match; a 50% employee discount on Scholastic merchandise; and more, with the summer months typically off.

Qualified candidates will support the Sr. Director, Customer Success in executing day-to-day customer success operations within the Book Fair organization. This role plays a key part in advancing our mission to encourage reading and promoting lifelong learning, while demonstrating our core values of care and respect for all.

JOB SUMMARY

Responsible for providing comprehensive administrative and clerical support to the Customer Success team, ensuring daily activities run smoothly and align with overall business objectives. Maintain accurate payroll records, process PTO and time‑off requests, manage team calendars, document meeting notes, and complete all necessary follow‑up actions in a timely and organized manner.

RESPONSIBILITIES
1. Responsible for report knowledge and generation to support the managers and team.
2. Assist managers with tracking activities, including Salesforce documentation.
3. Administer payroll needs including PTO calendar/forms, weekly schedules and time adjustments.
4. Order and distribute office and technology supplies as needed for the Customer Success team; including new hires.
5. Update and maintain distribution lists as needed, including but not limited to email and mail lists.
6. Attend and document all team meetings including any follow up and work streams identified.
7. Contribute to motivating and building a positive working environment to include scheduling and implementation of team building activities, training sessions, and team meetings.
8. Work with business partners to stay abreast of current and changing processes/expectations as developed.
9. Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances.
10. Understand and model Scholastic’s mission; contribute to Scholastic’s culture, values, and goals.
11. Maintain business confidentiality relative to sales, marketing, merchandising, financial data, customer lists, compensation, and personnel records.
12. Participate in team training programs, meetings and other activities as appropriate.

JOB REQUIREMENTS
1. High school diploma or GED equivalent required. BA/BS degree preferred
2. Proficiency with MS Office software, SalesForce/CRM technology and telecommuting software such as Zoom, WebEx, Microsoft Teams or Google Meet.
3. Must be strong in organization and prioritization of workload and also able to manage multiple priorities.
4. Strong oral and written communication, as well as interpersonal skills.
5. Customer service oriented.
6. Evening hours as needed, depending on location and time zone.
7. Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision