Title: Customer Success Coordinator 4
Location: Remote
Pay Range: $18 - $19 per hour
Employment Type: Full-Time
Schedule: 4 10-hour shifts, on an A (Sun, Mon, Tues, Wed) / B (Wed, Thurs, Fri, Sat) rotation
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
Responsibilities:
Conduct outreach calls to schedule patients for healthcare appointments
Answer inbound calls to assist patients with pre and post-visit support needs
Maintains proper unit documentation in HPP CAD (Dara)
Dispatches units effectively, when appropriate
Communicates with field crews as needed
Document interactions effectively in a CRM or EMR
Participate in department meetings
Verify insurance and collect co-pays
Check patients in and out and complete any needed (non-clinical) documentation
Effectively communicate with patients through various platforms
Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians
Coordinate with the field team and clinical team providing care
Coordinate support with patient medical records, letters, forms, and patient follow-up
Ensure professional communication with patients, coworkers, managers, and field staff
Maintain positive QA and KPI reviews
Stay current with the changing needs of the department
Additional assignments may be required as necessary
Required Qualifications:
High school diploma or general education degree (GED)
Experience working in a call center or phone-based sales/support team
Basic knowledge of using standard applications (Outlook, Excel, Word, etc)
Fluency of the English language
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business
“Nice to Have” Qualifications:
Experience in healthcare, sales, patient scheduling, medical billing, or customer service
Bilingual
Prior experience using CRM platforms, AthenaHealth EMR, Five9 phone systems
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
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