Customer Success Associate

Axion Ray’s mission is to drive innovation by improving the quality and safety of engineered products with new technologies - airplanes, electric vehicles, medical devices, home appliances, consumer electronics - by creating the world’s best proactive management platform, powered by the latest advances in artificial intelligence. Axion leverages bleeding-edge tech & AI stack to solve real-world problems. With investment from top Enterprise SaaS VCs like Bessemer, and key strategic partners such as Boeing and Raytheon, we are uniquely positioned to solve the hardest problems in manufacturing today.

Axion Ray is looking for a Customer Success Associate to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post-onboarding and ensuring continued success through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client-facing professional who can effectively communicate across business, product, and engineering stakeholders.

Key Responsibilities

• Serve as the primary point of contact for customers following initial onboarding and deployment

• Deliver ongoing program updates and operational check-ins to key customer stakeholders

• Proactively monitor account health and platform usage to drive adoption and value realization

• Support customer issue resolution, including preparation, live syncs, and post-meeting follow-ups

• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints

• Translate customer goals into platform configurations, success plans, and measurable outcomes

• Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Location

• This is a hybrid role with 3 days onsite in either Raleigh, NC; Detroit, MI; London, England; or Toronto, Canada.

  • Candidates must be located in, or willing to relocate to, Raleigh, NC; Detroit, MI; London, England; or Toronto, Canada.

Requirements

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery

• Strong data fluency; ability to interpret operational data, generate insights, and inform decision-making

• Ability to drive projects forward within a PMO or structured project delivery environment

• Strong written and verbal communication skills; comfortable leading customer-facing conversations

• Detail-oriented and organized; able to manage multiple workstreams across internal and external stakeholders

• Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery

• Passion for AI, enterprise software, or manufacturing technology

Preferred Qualifications

• Experience in a hybrid technical + business-facing role (e.g., solutions engineer, technical CSM, implementation specialist)

• Background in consulting, analytics, or systems integration is a plus

• Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres)

• Prior experience supporting enterprise clients or highly regulated industries

• A builder mindset with comfort in low-structure environments

Why Axion Ray

• Join a fast-growing, early-stage startup with the chance to make a significant impact from day one

• Our culture puts people first - we will encourage you to bring your full self to work and will set you up to succeed

• Competitive compensation, meaningful equity, and benefits package

• Career development and leadership opportunities

• We bring a unique combination of technical and business skills, with company leaders from top tech companies like Palantir, business leadership from McKinsey, and automotive leadership from GM and Ford

• We’re an interdisciplinary team that prizes collaboration & diversity of thinking

Axion Ray is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.