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Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Principal Services Design Architect will lead pre-sales efforts, drive customer assessments, optimize procurement systems, and collaborate across teams to enhance service offerings.
Top Skills:
Accounts PayableCoupaE-InvoicingGstProcurementVat
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Senior Value Assurance Director safeguards financial and operational value for key customers, resolving escalations, designing strategic plans, and ensuring customer success through cross-functional leadership.
Top Skills:
B2B Saas
Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI
The Lead Solution Consultant will support pre-sales efforts in Supplier Relationship Management, conduct assessments, and propose optimization opportunities.
Top Skills:
CoupaSpend ManagementSupplier Relationship Management
The Impact of a Customer Success Account Managers (CSAMs) to Coupa:
Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.
What You'll Do:
- Manage relationships and monitor customer performance.
- Develop customer success roadmap and drive periodic business reviews.
- Build out an account penetration model and align overall value messaging.
- Identify expansion and growth opportunities within customer accounts.
- Coordinate internal resources, share standard processes, and provide consistent customer support.
What You Will Bring to Coupa:
- Procure-to-Pay or Source-to-Contract domain expertise
- Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
- Strong background in customer/client management
- Experience in developing and maintaining executive relationships and associated influencing strategies
- Project management including leading disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
