Customer Service Supervisor

Compensation: $27+ hourly pay, plus performance-based bonuses

About Us
At Oates Energy, we believe in delivering exceptional customer experiences through a team-focused approach. We are looking for a motivated and experienced Remote Customer Service Supervisor to oversee and manage a team of customer service representatives.

Position Overview
As a Customer Service Supervisor, you will lead a team of remote customer service representatives, ensuring they provide high-quality service, resolve customer issues promptly, and meet company performance metrics.

Key Responsibilities

• Team Leadership: Supervise, coach, and mentor a team of customer service representatives.
• Performance Monitoring: Monitor and track team performance metrics (response times, resolution rates, etc.).
• Quality Assurance: Ensure all team members follow company policies and maintain high-quality customer interactions.
• Training & Development: Conduct regular training sessions to improve team skills and knowledge.
• Escalation Handling: Address complex customer complaints and escalate issues when necessary.

Qualifications

• 3+ years of experience in customer service, with at least 1 year in a supervisory or leadership role.
• Strong leadership, coaching, and conflict resolution skills.
• Excellent verbal and written communication skills.
• Proficiency in customer service software (e.g., Zendesk, Freshdesk).
• Ability to analyze performance data and implement improvement strategies.

Compensation & Benefits

• Pay: $27+ per hour (depending on experience).
• Bonus Opportunities: Performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Schedule: Monday through Friday, 9:00 AM – 5:00 PM (remote).