We are currently looking for a reliable and friendly Customer Service Representative to join our team. The ideal candidate will assist customers, respond to inquiries, and provide excellent support while maintaining a positive and professional attitude.
Responsibilities:
• Respond to customer inquiries via phone, email, or chat
• Provide accurate information about company services
• Resolve customer issues in a timely and professional manner
• Maintain customer records and update information as needed
• Work with team members to ensure customer satisfaction
Requirements:
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and stay organized
• Previous customer service experience is a plus
What We Offer:
• Competitive pay
• Supportive team environment
• Opportunity for growth
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Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
