Customer Reporting and Analytics Director

Job Responsibilities and Requirements

The Director – Customer Reporting and Analytics is responsible for the strategy, roadmap and execution of all client reporting.   This includes the features and functionality of our client facing reporting tools and the daily operation of report production, distribution, scheduling and support.

Duties and Responsibilities:

• Oversee the on and offshore TimeBound reporting teams, ensuring reporting requirements and data infrastructure offer a clear road map to demonstrate the value of our client reporting offerings and tools.

• Collaborate with external vendors and other stakeholders to design, build, and maintain a scalable reporting infrastructure, including data warehouses and reporting tools.

• Drive the development of dashboards, reports, and tools that empower clients to make data-driven decisions independently, while establishing a process to review and validate analyses before they are shared.

• Oversee the delivery of standard and customized Payroll reporting for MPS and ATP clients

• Recruit, develop, and mentor a technical team to manage data pipelines, ETL processes, and infrastructure. Ensure the team follows industry best practices and is fully capable of supporting all client data needs.

• Manage offshore development team of 15 and 1 onshore team (totaling 3 FTEs)

Required Knowledge, Skills, Abilities and/or Related Experience

• 4 Year Degree

• Minimum of 7 years relevant experience including production support for client reporting applications and the development of new features and capabilities for client reporting.

• Must have broad knowledge of enterprise business processes within the insurance services industry and the translation of operational practice to reporting for external customers.

• Strong technical capabilities in data manipulation, summarization, visualization, and tool selection.

• At least 5 years of management experience with both on-shore / off-shore team to deliver custom reporting solutions and maintaining production environment.

• Excellent verbal and written communication skills, with the ability to present complex data insights clearly.

• Must have conceptual knowledge of at least one or more of the following disciplines:  Java, C++, html, XML java script, SQL, relational databases or JSP

• Extensive Project Management experience with both Waterfall and Agile methodology.

• Demonstrated knowledge of System Development Life Cycle (SDLC) best practices with experience in implementing proper SDLC controls into ongoing application production support.

• Must have excellent interpersonal skills and be comfortable communicating with all levels of the organization including off-shore vendor team.  This may include some flexibility in hours.

 

The expected hiring range for this position is $142,740.00 - $190,560.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

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