This is a remote position.
Facebook, Google, BBB, and more. Additionally, you will play a crucial role in ensuring customer satisfaction by checking on customers to confirm modem receipt and offer assistance with setup. A background in technical support and customer service is vital for success in this role, and it's important to note that this position is based in the United States.
Responsibilities:
-Monitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally.
-Engage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence.
-Check-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting.
-Provide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products.
-Collaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction.
-Maintain detailed records of interactions and feedback received for analysis and reporting.
-Stay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers.
Qualifications:
-High school diploma or equivalent; Bachelor's degree is a plus.
-Prior experience in customer relations, technical support, or customer service is highly preferred.
-Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.
-Strong problem-solving skills, with a focus on finding solutions to customer issues.
-Familiarity with CRM systems and online review platforms.
-A solid understanding of our products and the ability to guide customers through setup and troubleshooting.
Skills:
-Customer-centric mindset
-Empathy and active listening
-Technical aptitude
-Effective time management
-Attention to detail
Work Environment:
This is a US-based position with the flexibility to work remotely or in an office setting, depending on the company's policies.
Requirements
-High school diploma or equivalent; Bachelor's degree is a plus.
-Prior experience in customer relations, technical support, or customer service is highly preferred.
-Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.
-Strong problem-solving skills, with a focus on finding solutions to customer issues.
-Familiarity with CRM systems and online review platforms.
-A solid understanding of our products and the ability to guide customers through setup and troubleshooting.
Benefits
Compensation and Benefits:
-Competitive salary
-Opportunities for career advancement
-Additional benefits and perks as per company policies
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What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
