Customer Product Experience, Success, and Strategy Manager

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Perks of working with us!

• Competitive health + wellness benefit plan

• Continuous professional development with many opportunities for growth!

• Recharge with 15 days of paid time off

• Competitive Salary and Bonuses

• 401k Plan

• Ability to work remotely

Role Overview

The Customer Product Experience, Success, and Strategy Manager is responsible for owning the delivery of the end‑to‑end customer experience for all customer‑facing data, IoT, and AI products and solutions. Specific data, IoT, and AI Product domain knowledge is not critical, but successful delivery of customer experiences is. You will ensure that customer needs, experience goals, and success outcomes defined in Business Requirements Documents (BRDs) are fully realized in the delivered product experience. While the Product Strategy team owns BRDs, and UI/UX and Design teams own experience execution, this role acts as the experience integrator and accountability owner, ensuring alignment across strategy, delivery, and customer‑facing teams. You will serve as a critical interface between the Product Strategy Team, UI/UX and Design System teams, and Technical Program Management, ensuring that products launch with a cohesive, high‑quality experience that drives adoption, trust, and measurable customer outcomes.

Key Responsibilities

• Partner closely with the Product Strategy team throughout the BRD lifecycle and participate in problem definition, opportunity shaping, and BRD reviews.

• Own the end‑to‑end customer experience across the full product lifecycle, from concept through launch, adoption, and ongoing use for all IoT and AI products.

• Act as the single point of accountability for customer experience outcomes, even though execution is distributed across multiple teams.

• Serve as the primary interface to teams responsible for UI/UX delivery, Design systems, and Interaction and experience design.

• Translate BRD‑defined customer needs and experience goals into clear guidance for experience delivery teams.

• Co-create and ensure delivery mechanisms are in place for experience‑focused success metrics.

• Partner with analytics, product, and customer success teams to monitor experience performance.

• Translate strategic experience intent into execution‑ready experience guidance.

• Participate in milestone, design, and release readiness reviews through a customer experience lens.

• Ensure that external launch and customer success teams have completed all required customer‑facing readiness activities prior to launch.

• Communicate how customer experience goals are being delivered and provide leadership with visibility into experience health and adoption trends, customer feedback and insights, and risks to experience or value realization.

Qualifications

• 7-10 years of experience in product management, customer experience, marketing, or digital solution delivery.

• Experience working directly with customers and internal stakeholders understanding needs and facilitating communication.

• Proven ability to influence across product, design, engineering, and customer‑facing teams without direct authority.

• Bachelor’s degree in Science, Technology, or a related field.

• Advanced degree in Business, Strategic Communications, Product Design, or relevant certifications required.

• Strong customer‑centric mindset with experience owning outcome‑based success.

• Ability to translate strategy into experience expectations.

What Success Looks Like

• Experience goals defined in BRDs are consistently met or exceeded.

• Products launch with complete, validated customer‑facing readiness.

• Customers adopt, trust, and successfully use IoT, Data, and AI solutions.

• Leadership has confidence that customer experience is owned and delivered end‑to‑end.

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]