Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
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About the Team
Join an exciting team charting a new path where you will be a leading advocate for customer loyalty. This will involve supporting proactive engagements to accelerate product adoption & optimization, strengthening relationships to improve overall customer health, driving revenue retention and building future product pipeline
About the Role
We are seeking a passionate and driven Solution Consultant to join our HCM Customer Engagement & Renewals team. In this role, you will serve as a trusted advisor to our existing customers, helping them improve the value of their investment in Workday’s products. Your primary focus will be on customer retention by driving product adoption and finding opportunities to expand product usage. This role requires a deep understanding of our product suite, excellent discovery and presentation skills, and a consultative approach to customer engagements. This role will engage with varying levels within the customer organization and lead strategic conversations regarding aligning Workday product to business outcomes.
Responsibilities include:
Drive Product Adoption:
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Proactively engage with customers who have purchased but not yet deployed (SNI) specific products or features.
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Conduct product demonstrations and workshops to showcase the value and benefits of underutilized products to drive increased feature adoption.
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Identify and address any roadblocks hindering product adoption.
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Work with CX and Services to develop tailored adoption plans to guide customers through successful deployment.
Build Customer Relationships:
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Establish and maintain strong relationships with key customer team members.
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Serve as a trusted advisor, providing guidance and support on product-related inquiries and innovation.
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Understand customer needs and challenges to recommend relevant solutions.
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Gather customer feedback and share insights with product development teams.
Identify Product Expansion & Value Realization Opportunities:
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Analyze customer data and usage patterns to find opportunities for upselling and cross-selling.
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May collaborate with Sales teams & Solution Consulting teams to develop product expansion strategies.
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Stay informed about new product releases and features to identify potential use cases for existing customers.
* Ability to travel up to 50% across the US.
About You
Basic Qualifications :
Principal Solution Consultant:
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5+ years of Workday Solution Consulting experience
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5+ Workday product knowledge across the HCM suite.
Sr. Solution Consultant:
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3+ years of Workday Solution Consulting experience
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3+ Workday product knowledge across the HCM suite.
Other Qualifications:
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Customer Focus: A passion for customer success and a strong commitment to delivering exceptional service.
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Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
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Discovery Skills: Experience in leading open-ended conversations to uncover opportunity without pre-determined prompts.
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Presentation Skills: Confident and engaging presentation style, with the ability to tailor presentations to different audiences.
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Problem-Solving Skills: Strong analytical and problem-solving skills, and effectively identify and addressing customer challenges.
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Collaboration: Ability to work effectively with cross-functional teams, including sales, value and product development.
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Understanding of industry best practices and trends as well as familiarity with existing WSP and other CX motions is beneficial.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CO.Home Office
Primary Location Base Pay Range: $126,000 USD - $189,000 USD
Additional US Location(s) Base Pay Range: $126,000 USD - $189,000 USD
If performed in Colorado, the pay range for this job is $ - $ USD based on min and max pay range for that role if performed in CO.
The application deadline for this role is the same as the posting end date stated as below:
05/30/2025
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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