Responsible for guiding new customers through onboarding processes, providing training and support to ensure successful adoption of services and products.
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Insurance • Logistics • Software • Transportation • Business Intelligence
As a Customer Onboarding Specialist, you will guide new customers through setup, configuration, and effective use of the product, ensuring high satisfaction and adoption rates.
Top Skills:
Crm ToolsExcelJIRAMicrosoft Office365SalesforceWord
Fintech • Legal Tech • Payments • Sales • Software
Lead and develop the Customer Onboarding team, overseeing the onboarding process, improving customer satisfaction, and collaborating across departments to ensure seamless customer experiences and operational excellence.
Top Skills:
Customer Engagement PlatformsProject Management ToolsSalesforce
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Senior Customer Success Onboarding Manager develops onboarding programs to enhance customer success productivity, collaborates with leaders, and manages program execution.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
