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The Role:
This role is remote within the United States.
As a Remote Customer Onboarding Specialist at Turquoise Health, you will guide new clients through the onboarding process, ensuring a smooth and positive experience while enabling successful adoption of our products.
Responsibilities:
- Manage the end-to-end customer onboarding process
- Educate clients on product features and best practices
- Troubleshoot onboarding issues and escalate when necessary
- Maintain accurate records of client onboarding activities
- Collaborate with sales, product, and support teams to ensure client success
What You Bring to the Role:
- 1–3 years of experience in customer onboarding, customer success, or account management
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Proficiency with Google Workspace, CRM, and collaboration tools
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$55,000 – $70,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
