Customer Onboarding & Enablement Specialist

-- We are actively reviewing applications for this position --

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work®, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

At LogicManager, customer enablement is one of our top priorities, and our Advisory Team plays a primary role in ensuring an organization’s success. Onboarding and Enablement's Specialists are assigned a portfolio of customers who are undergoing onboarding to consult, enable, build relationships, analyze data, and ensure that their organizations are meeting their desired goals. In this role, you must have the ability to think strategically, communicate effectively, and evaluate, interpret, and analyze information to support our customers’ internal risk management programs.

What You'll Do:

• Onboarding Management: Facilitate customer onboardings across various industries, sizes, and job functions
• Develop and Curate Customer Enablement Resources: Create and maintain accessible educational materials, including webinars, LogicManager University (LMU) articles, resources for our AI-powered LogicManager Expert (LMX), and Source of Truth resources, to empower customers with ongoing tools and best practices.
• Facilitate Customer Enablement Sessions: Host interactive sessions with existing customers to promote the adoption of best practices
• Consultative Approach: Collaborate with customers to adopt best practices, drive business value, and build strong relationships.
• Progress Tracking & Demonstration: Guide customers through onboarding milestones, Boards, and Senior Management, and ensure alignment with goals
• CRM Utilization & Documentation: Utilize HubSpot as the primary CRM tool to record implementation updates and customer interactions for effective tracking.
• Product Collaboration: Partner with Product Management to provide actionable feedback from customers, representing their needs and experiences to inform product enhancements and align solutions with customer goals.
• Contribution to Growth: Actively contribute insights for customer marketing, account management, and product development, impacting company growth and enhancement.
• Cultural Engagement & Career Growth: Embrace our company culture, leveraging active participation as a means to foster career growth and development opportunities.

About You and What Skills You'll Need:

• Education: Bachelor’s degree
• Experience: 3+ years of customer-facing experience in an Implementation or CSM role 
• Technical Skills: Proficiency in documenting customer engagements in a CRM (ex. Hubspot) is required. Experience with Google Suite is a plus.
• Core Competencies: Strong communication skills, cross-functional collaboration, analytical problem-solving, and critical reasoning. 
• Work Eligibility: Authorized to work in the US (sponsorship unavailable).

What Sets LogicManager Apart?

- Award-Winning Community: Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of a Great Place to Work® each year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.  

- Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, 401(k) with matching, flexible paid time off, and more. We also celebrate our successes with frequent company-sponsored activities and events. 

- 100% Remote Workforce: We believe in the quality of work over its location, fully supporting and offering a 100% remote work experience to our team. 

- Global Presence: We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC). 

Please note: You must be authorized to work in the US, as we currently cannot provide sponsorship. 

Common Traits That Make Someone Successful at LogicManager:

- Empathy: Tune into the emotions and experiences of others to create meaningful connections.  

- Abstract Thinking: Grasp complex, non-physical concepts that drive forward innovative ideas.  

- Puzzle-Solving: Connect diverse information and approaches to generate creative solutions.  

- Imagination: Develop new ideas, visions, and possibilities to push boundaries.  

- Critical Thinking: Analyze situations, making informed decisions based on logic and reason.  

- Complex Problem-Solving: Break down intricate challenges into manageable steps.  

- Narrative Reasoning: Understand, remember, and convey stories that shape our business.  

- Dynamic Reasoning: Reflect on observations and past experiences to inform present decisions.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in. 

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. 

LogicManager's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.