Customer Implementation Specialist

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview
We're searching for a Customer Implementation Specialist to join our outstanding Activation Services team in this Remote work opportunity. To keep us headed in the right direction, we're looking for people who understand winning is a team sport, who value and seek to learn from our team's diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
What You'll Do

• Manage EZLynx implementation projects, including planning, execution, and timely communication with customers and internal teams to ensure high-quality implementations.
• Identify and manage customer expectations, providing guidance on best practices and workflows to meet business needs while handling sensitive information.
• Develop and maintain project plans, timelines, and dashboards, ensuring milestones are met and customers remain on track to achieve mutual goals.
• Form strong relationships with customers, collaborating with internal teams to ensure the completion of all deliverables and maintaining thorough documentation of project status.
• Seek continual feedback from customers and internal stakeholders to identify opportunities for process improvement and enhance client satisfaction.
• Manage multiple priorities in a fast-paced environment, ensuring high-quality results and client satisfaction.
• Maintain a strong knowledge of company products and assist clients with product-related configuration decisions.

We're Excited to Learn More About You
Your experience may include:

• 3+ years of project management or software implementation experience, with strong troubleshooting skills for product issues.
• Ability to establish credibility with clients at various levels through industry, product, and technical knowledge, along with excellent communication (oral, written, interpersonal) skills.
• Strong organizational skills with the ability to prioritize, work independently, meet deadlines, and be proficient with MS Office products (Outlook, Word, Excel, PowerPoint).

You may have other skills or credentials, including:

• An insurance industry background
• Hands-on experience using EZLynx software

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without a degree or a background in tech to apply!
When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

• Medical, Dental, and Vision Coverage
• Holiday and Vacation Time
• Health & Wellness Days
• A Bonus Day for Your Birthday

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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