Analyze user feedback through surveys and interviews while preparing reports to improve products and customer experience.
The Role:
This role is remote within the United States.
As a Remote Customer Feedback Analyst at Turquoise Health, you will collect, analyze, and report on user feedback to help improve products, services, and overall customer experience.
Responsibilities:
- Collect feedback from customers through surveys, interviews, and other channels
- Analyze data to identify trends and insights
- Prepare reports and recommendations for product and customer success teams
- Collaborate with cross-functional teams to implement improvements
- Track the impact of changes based on feedback
What You Bring to the Role:
- 1–3 years of experience in data analysis, customer experience, or related roles
- Strong analytical and problem-solving skills
- Proficiency with Google Workspace, survey tools, and data analysis software
- Excellent written and verbal communication skills
- Ability to work independently in a remote environment
- Bachelor’s degree or equivalent experience preferred
Compensation:
$60,000 – $75,000 depending on experience
Job Location
Fully remote within the US.
Disability Accommodation
Turquoise Health is committed to providing reasonable accommodations to applicants and employees with disabilities.
Benefits
- Comprehensive health coverage
- Competitive compensation
- Unlimited PTO + leave
- Work from home
- Paid co-working weeks
- Wellness & learning benefits
Top Skills
Data Analysis Software
Google Workspace
Survey Tools
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