Customer Experience Technology Intern

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

As a Customer Experience Technology Intern, you’ll play a key role in researching and implementing AI-driven solutions to enhance customer experience.
In this role, you will focus specifically on AI quality assurance and optimization — evaluating bot performance, improving human experience outcomes, identifying knowledge base gaps that impact agent assist AI effectiveness, and supporting AI training and tuning efforts.
Over eight weeks, you'll analyze support workflows, explore automation opportunities, and benchmark industry best practices.

You will work closely with Customer Experience, Knowledge Management, and Technology teams to strengthen AI accuracy, increase case deflection, and improve internal AI adoption to drive quality and efficiency .

You'll collaborate with cross-functional teams to assess AI tools, develop implementation strategies, and present data-driven recommendations that improve efficiency and customer satisfaction. 

WHAT YOU'LL DO:

Conduct AI Quality Assurance Reviews – Evaluate AI-generated responses for accuracy, tone, clarity, and effectiveness to ensure a strong human-centered experience.

Train & Tune AI Tools – Identify response gaps, refine prompts, improve training inputs, and test enhancements to increase AI reliability and performance.
 

Identify Case Deflection & Knowledge Gaps – Analyze support trends and evaluate our internal agent assist AI performance data to uncover content gaps that limit automation effectiveness.
 

Enhance Knowledge Base Content – Assist in our knowledge base consolidation, optimization, and content analytics to improve AI accuracy and workflow automation.
 

Support AI Assist Workflow Enablement – Assist in documenting best practices and helping internal teams improve adoption of agent assist AI workflows.

Analyze Customer Support Processes – Review existing workflows to identify inefficiencies and automation opportunities. 

Explore AI in Customer Support – Research and assess AI tools such as workforce management, predictive analytics, and automation to enhance customer interactions. 

Collaborate Cross-Functionally – Work with the Customer Support Leadership Team and cross-functional teams to align AI initiatives with customer experience improvements. 

Present Key Findings – Summarize insights, propose automation strategies, and deliver a final presentation to leadership with recommendations for AI-driven improvements. 

WHAT YOU'LL NEED:

Currently pursuing or recently completed a degree in Business, Communications, Data Analytics, Computer Science, or a related field. 

Strong analytical skills with a keen interest in customer experience, process optimization, and technology-driven solutions. 

Excellent communication and problem-solving abilities, with the confidence to present findings and collaborate across teams. 

A proactive and curious mindset, eager to research, test, and refine customer experience strategies. 

Self-motivated and adaptable, able to work independently while taking initiative to drive meaningful improvements. 

Interest in AI optimization, knowledge management, or improving human experience through automation tools is strongly preferred.
 

WHAT'S IN IT FOR YOU: 

Hands-on Experience – Work on real projects that enhance customer satisfaction and support operations. 

Professional Growth – Develop skills in data analysis, process optimization, and problem-solving. 

Meaningful Impact – Contribute ideas that shape customer experience strategies and drive improvements. 

Mentorship & Networking – Connect with industry leaders and expand your professional network. 

Career Foundations – Gain practical experience to jumpstart a career in CX, tech, or business strategy. 

Location: Remote

Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay for U.S. based candidates for this position is $22.00 USD hourly. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• A fast-growing & fast-paced start-up culture prime for the picking. It’s a vibe!

• And more!

Work Authorization: We cannot offer employer sponsorship at this time; candidates must be eligible to work in the US for full-time employment.

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com

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