Customer Experience Specialist- Remote

Role Summary:

The Customer Experience Specialist is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The position works with the Sales leadership team in driving key initiatives and helping the Flowserve to achieve its goals and maximize sales bookings and opportunity pipelines. The CES will use data as a strategic asset to provide decision support, accurate planning of sales quota forecasting, and sales productivity reporting and efficiency analysis.

100% Remote (Must Live In Illinois)

M-F 8am-5pm CST

Responsibilities Include:

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
• Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
• Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Generate high quality, on time, value priced proposals to facilitate order fulfilment.
• Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
• Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
• Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
• Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
• In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
• Receive in and compile weekly sales reports.
• Support 30 day/ quarterly sales forecast and monthly outlook processes.
• Other duties as assigned.

Requirements:

• HS Diploma/GED or AS
• 3-5 years of relevant experience
• Industry experience related to manufacturing
• Experience in pricing, contract review and ERP administration
• Proficiency in Microsoft Office package

Preferred Skills/Experience:

• BS or BA Degree in relevant field
• Experience with customer relationship management in the power and utility industries
• Experience in Sales Force
• Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
• Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

Pay Range is $73,007.34 to $109,569.99, depending on experience.

Benefits Starting From Day 1:

•        Medical, Dental & Vision Insurance (including FSA and HSA options)

•        Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance

•        Short and Long Term Disability

•        Retirement Planning, 401(k) plan, & Financial Wellness Resources

•        Educational Assistance Program

•        Time off Policies (including sick leave, parental leave, and paid vacation)

* Eligibility requirements apply to some benefits and may depend on job classification and length of employment.