Customer Experience Senior Analyst

Permanent

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.  

All About the Role:

We are looking for a proactive and detail-driven Customer Experience Senior Analyst to support our North American operations. This role focuses on optimizing container programs, item setup, and compliance processes to enhance the customer experience. The ideal candidate brings strong analytical skills, SAP knowledge, and a collaborative mindset to drive efficiency and solve problems across cross-functional teams.

Key Responsibilities:

• Serve as the subject matter expert for the Container Direct program and liaise with global sourcing teams

• Monitor and enforce Minimum Order Quantity (MOQ) and lead time compliance

• Analyze and recommend solutions to minimize detention, demurrage, and diversion costs

• Support item setup and data accuracy for new product listings

• Investigate service failures, resolve fines or disputes, and ensure customer compliance

• Generate and deliver reports on on-time delivery and other key performance metrics

• Respond to customer inquiries and resolve order execution or delivery issues

Minimum Qualifications

• Bachelor’s degree

• 4+ years experience in sales operations, supply chain

• Experience with SAP systems

• Strong analytical and problem-solving skills

• Proven ability to work cross-functionally and communicate effectively

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [email protected]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

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