Customer Experience Apprentice

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

This position is only open to candidates currently pursuing their associates degree from a community college or trade school. Those currently pursuing their bachelors degree or higher will not be considered for this role.

This role will be located in Charlotte, NC.

Early Career Apprentice Program

Want to work in your field and train on the job? Join our 12–24-month apprentice program! You will earn and learn on the job, receive career guidance and mentorship, all while attending school. Allstate will also provide tuition assistance and hands-on training in customer service and claims processing.
 

Personal Property & Liability – Customer Experience Apprentice

Your role as a Customer Experience Apprentice will expose you to the fast-paced world of insurance claims and customer support. Through hands-on work, you will gain valuable experience in assisting customers, investigating inquiries, and supporting business operations. If you enjoy problem-solving, working with people, and making a meaningful impact, apply for this exciting opportunity!
 

Apprenticeship Role:

• Customer Experience Apprentice
  Our apprentice program is designed to prepare you for future careers in customer service, claims processing, and business operations at Allstate.
   

Location: Charlotte, NC.
 

Start Date: August 2025
 

Job Qualifications

Education:

• Pursuing an Associate’s Degree in Business, Communications, Risk Management, or other relevant fields preferred.
• Candidates with strong customer service and problem-solving skills are encouraged to apply.

Work Authorization:

• Applicants must be currently authorized to work in the United States on a full-time basis.

Core Skills:

• Strong communication skills—ability to interact professionally with internal and external customers.
• Problem-solving mindset—ability to assess and resolve customer inquiries efficiently.
• Organizational skills—ability to manage multiple tasks and prioritize effectively.
• Adaptability—comfortable working in a fast-paced environment and handling various customer needs.
• Basic technical proficiency—experience with Microsoft Office and ability to learn new systems.
   

Customer Experience Apprentice Responsibilities:

As an apprentice in this role, you’ll play a key part in supporting customers and business operations. You’ll:

• Assist internal and external customers with inquiries related to insurance claims and policy information.
• Investigate and resolve customer requests of basic complexity under general supervision.
• Maintain and report daily work conditions based on business unit needs.
• Identify and escalate system and/or policy issues as needed.
• Support system and application testing to improve efficiency and user experience.
• Receive and respond to written and verbal communication from internal and external business partners.
   

Compensation: As an Apprentice, you will work part-time, ranging from 20 to 40 hours per week, with an hourly pay rate between $18.50/hr. Benefits are also available.

Skills

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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