Customer Care Advisor

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data - globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure - including USDC, a blockchain-based dollar - helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.
What you'll be part of:
Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.
What you'll be responsible for:
You'll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer experience with every interaction. Daily activities will include resolving general inquiries all the way through to troubleshooting complex technical issues within defined service levels and timescales. You'll work closely with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.
What you'll work on:

• Respond to customer questions and issues via support tickets with clear, helpful communication
• Collaborate with internal teams to investigate and resolve customer challenges
• Participate in team initiatives that improve customer satisfaction and operational excellence
• Contribute to maintaining up-to-date help content and internal support documentation
• Support on-call coverage as needed for weekends, holidays, or high-volume periods

What you'll bring to Circle:
Core Requirements:

• 2+ years of experience in a customer support or service role, ideally in a fast-paced environment
• Strong writing skills and the ability to explain complex ideas simply and clearly
• A team-first mindset with a focus on learning, problem-solving, and collaboration
• Passion for delivering excellent customer experiences
• Experience/familiarity with Slack, Apple MacOS and GSuite.
• Familiarity with generative AI models (ChatGPT, Gemini, etc.) and crafting effective prompts

Preferred Requirements:

• Familiarity with Salesforce Service Cloud or similar support systems
• Availability to work weekends and holidays as part of a rotating schedule
• Multilingual skills preferred

Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages.
Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.
Base Hourly Range:
$28.00 - $38.50
We are an equal opportunity employer and value diversity at Circle. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law.
Should you require accommodations or assistance in our interview process because of a disability, please reach out to [email protected] for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.
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