Customer Success Operations Analyst

Customer Success Operations Analyst
We're looking for a data-savvy and detail-oriented individual to join our Customer Success team as an Entry-Level Customer Success Operations Analyst. This role is perfect for someone early in their career who wants to blend operational efficiency with data science principles to support a growing customer base. You'll help streamline success team workflows, analyze customer behavior, and drive insights that improve customer experience and retention.
In this role, you will:

• Collaborate with Customer Success Advisors (CA's) to analyze customer data and identify trends in product usage, churn risk, and expansion opportunities.
• Build and maintain dashboards and reports in tools like Tableau, Looker, or Power BI to track customer health metrics and operational KPIs.
• Assist in maintaining and optimizing Customer Success platforms (e.g., Gainsight, Salesforce).
• Create and manage workflows and playbooks that automate customer success processes.
• Partner with Data and Product teams to surface actionable insights from customer feedback and usage data.
• Run ad-hoc analyses using SQL, Excel, Python, or R to answer strategic business questions.
• Support quarterly business reviews (QBRs) by preparing data-driven materials and performance summaries.
• Help standardize onboarding, retention, and renewal data tracking procedures.

The skills you'll bring include:

• Bachelor's degree in Business, Data Science, Analytics, Computer Science, or a related field.
• 0-2 years of experience in a data analyst, customer success, operations, or business analyst role (internships count!).
• Strong Excel/Google Sheets skills; familiarity with SQL or Python/R is a plus.
• Basic understanding of customer lifecycle metrics and SaaS business models.
• Excellent written and verbal communication skills.
• Curious, analytical mindset with attention to detail and a proactive attitude.
• Comfortable working in a fast-paced, collaborative environment.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.