Credit Controller

Company:Marsh

Description:

We are seeking a talented individual to join our Fiduciary team at Marsh. This role will be based in Dublin. This is a hybrid role that has a requirement of working at least three days a week in the office.

Excellent opportunity to a join a high performing team, where you will thrive on working in a fast-paced environment and utilising your exceptional communication skills. The team is responsible for credit control activities, authorising payments and resolving queries in line with timeframes set within the function.The successful candidate will be able to demonstrate excellent problem-solving skills, impeccable attention to detail and be quick to pick up new systems. You will also possess a polite and courteous telephone manner, with the confidence to follow up late payments via the telephone.

We will rely on you to:

• Contribute to the achievement of Marsh Credit Control / Fiduciary function, key performance indicators (Cash collection, DRO, Bad Debts) and business objectives
• Promote and adhere to Marsh policies and procedures, in particular to ensure operational controls are carried out in accordance with laid down procedures, to ensure the ongoing mitigation of business risk
• Improve debt collection across the business in line with company targets and our T&C’s, improve DRO stats, eliminate Bad Debts
• Undertake research and investigation to resolve issues and achieve the best possible outcome for Marsh and its clients, including clearance of outstanding balances
• Build and maintain strong working relationships, including effective communication, with colleagues, clients, insurers and third parties
• Proactively handle tasks in line with specific client requirements, departmental procedures and scope of role / limits of authority
• Act upon payment conditions and deadlines as appropriate
• Manage and prioritise workload to meet deadlines and targets and maintain quality of service to Marsh and its clients
• Use a flexible and diverse approach to resolve or oversee complex and / or contentious issues
• Take responsibility for own personal development and behaviours, maintaining and improving extensive knowledge and skills.

What you will need to have:

• Previous credit control experience in a finance function or an Insurer
• Understanding of CRM/ERP systems
• High level of accuracy/attention to detail
• Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
• Excellent communication and numerical skills and proven track record to provide a high level of customer service
• Ability to work within a team environment as a team player and a flexible approach to work
• A high degree of flexibility
• Proficiency in Excel and Word.

What makes you stand out:

• A degree or equivalent level of education in Business Studies or a related discipline (desirable)
• Strong knowledge of credit management and collection procedures

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.