Credit Card Operations & Support Specialist (Remote - WA, ID, OR, CA)

In this role you'll have the opportunity to:

• Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt, efficient and accurate service.
• Responsible for answering incoming customer and branch inquiries. Perform account maintenance including but not limited to: onboarding approved applications, ordering new and replacement cards, PIN orders, lost/stolen and blocked accounts, travel notification, limits management, and fraud disputes.
• Responsible for providing Tier 2 telephone, email, and chat support to internal and external clients. Responsible for fraud notification and alerts: properly administer our fraud strategies and policies; adhering to corporate and federal regulations related to Reg Z and fraud case management; handling Client disputes and fraud claims; identifying emerging fraud trends and escalating as appropriate.
• Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities, identify issues and trends, take action, and recommend changes.
• Identify areas that need improvements and make recommendations for enhancement.
• Responsible for complying with policies, procedures, security requirements, and government regulations.
• Perform any other duties or responsibilities as may be assigned by your manager.

Education & Certifications

• H.S. Diploma: required (an equivalent combination of education and experience may be considered)

Experience

• 0 to 2 years of credit cards, retail banking, call center or related experience required 

Knowledge, Skills and Abilities

• Knowledge of retail product philosophy, policy, procedures, documentation, and systems. Knowledge of credit card products and services.
• Proven client service, interpersonal, and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
• Possess effective selling, cross selling and referral skills.
• Possess strong mathematical, problem solving, and negotiation skills.
• Ability to analyze client related financial information. 

Compensation & Benefits

• Targeted starting salary range (based on experience): $20.00 - $24.00 hourly
• Incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life insurance
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement
• Get more information at: Employee Benefits | Banner Bank