Corporate Support Representative

Overview
Are you the kind of person who loves helping others and secretly enjoys being the smartest one on the call? Maybe you're the go-to in the group who knows how to fix everyone's tech problems, explain taxes without crying, and still stays chill under pressure? As a Corporate Support Rep at Corporate Tools, you'll be the friendly guide behind the screen, helping small business owners navigate the grown-up stuff with ease and a little bit of style. You'll answer calls and emails (no scripts; just real talk), solve problems like a business-savvy Sherlock Holmes, and keep things smooth, friendly, and way less stressful than your average customer service gig. Every day, you'll turn "Wait, what do I do?" into "Wow, that was easy", making people feel supported, capable, and kind of like superheroes for handling business like pros. You'll make a real impact every day, turn chaos into clarity, and yes, probably become someone's favorite customer service experience ever.
Work Schedule:

• This role follows Pacific Standard Time business hours.
• If you're in a different time zone, you'll need to adjust accordingly.

Wage
$18.50 / hour
Benefits

• 100% employer-paid medical, dental and vision for employees
• Annual review with raise option
• 22 days Paid Time Off accrued annually, and 4 holidays
  • After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
  • The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
• Paid Parental Leave
• Up to 6% company matching 401(k) with no vesting period
• Quarterly allowance
  • Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
• Open concept office with friendly coworkers
• Creative environment where you can make a difference
• No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
• Trail Mix Bar - oh yeah

Responsibilities

• Solve issues fully and guide clients with care and clarity via phone.
• Go above and beyond for our clients to help navigate the complexities of our industry
• Take ownership in your role as an individual contributor and as a member of our team
• Help support other customer service groups as needed
• Show up consistently and stay fully engaged each day.
• Receive feedback openly and communicate proactively to improve and support team goals.
• Handle 40+ daily calls, reaching 3-4 calls/hour within 90 days.
• Maintain strong QA scores and positive customer feedback.

Requirements

• Treat others with respect
• Collaborative and coachable
• Self motivated, independent learner and critical thinker
• Strong customer service skills, clear and concise communicator
• Type at least 45 words per minute
• Have a distraction free, professional home workspace.
• Strong computer skills, job duties are performed almost 100% online
• Internet Requirements: 5 MB up and 15 MB down - satellite internet is not recommended

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Corporate Support Representative
Remote | Post Falls, ID | Spokane, WA | Salt Lake City, UT | Austin, TX
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Why Work Here
You like talking to people and helping them. You get satisfaction when someone really needs help and you made their day better. You find fun ways to interact with people. What we do can be redundant if you don't have the right mind set. Our clients are unique. You might answer the same question 50 times in one day, but the circumstances are different for every person we interact with. They might be a one person show, about to leave their job and start a business. They could be a law firm going on vacation and need help for their clients. Or the person you're talking to could be a Fortune 500 CEO who counts on you to keep their massive corporate structure alive, active and maintained. You also like working with fun, good people. You like working for a company where what you do all day actually matters.