CORE Coordinator - Charlotte, NC Office

Requisition Number: 2361394
Explore opportunities with CORE / Home Office, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the CORE Coordinator, you will support administrative and operational activities in the home health referral process to ensure complete, timely, and accurate referrals are processed and transitioned to the agency for evaluation and care.
Primary Responsibilities:

• Receives and reviews referrals and ensures timely and accurate responses
• Ensures referrals include all required elements
• Identifies any missing criteria requiring follow-up and communicates with appropriate team members for completion
• Provides administrative support to CORE team by triaging incoming calls and entering referrals into the operating system
• Communicates accurate referral information within CORE and to business development and clinical/operational teams
• Actively uses systems supporting referral processes, including Forcura, e-portals, and Homecare Homebase
• Serves as a liaison between operations and business development
• Understands and supports admission criteria, both clinical and socio-economic, to facilitate timely decision-making and admissions
• Provides general information about agency services to patients, their families, and referral sources, including timelines for patients requiring authorization for services
• Ensures non-admits are labeled timely, thoroughly, and accurately
• Travel may be required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Knowledge of admission criteria and general agency services
• Proficiency with Microsoft Office and referral systems like Forcura, e-portals, and Homecare Homebase
• Proven exceptional organizational, time management, communication, and telephone skills
• Proven excellent customer service skills
• Proven solid organizational and multitasking abilities

Preferred Qualifications:

• Associate's degree
• Familiarity with healthcare referral processes

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $14.00 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.