Coordinator, Learning Services (LMS Administrator)

That’s why we’re seeking a Coordinator, Learning Services accountable for supporting the Learning Services team by efficiently organizing and executing learning content initiatives. Key responsibilities include creating, adding, and revising content within the Learning Management System (LMS), scheduling project meetings and timelines, effectively communicating across portfolio teams, and ensuring the timely delivery of completed training materials. The coordinator also ensures that all team members adhere to the established project schedule.

The LMS Administrator is responsible for the effective delivery, communication, and management of e-learning programs, ensuring they align with the organization's training objectives. The ideal candidate for this position should be detail-oriented, capable of multitasking, and comfortable working independently in a dynamic, fast-paced environment.

These activities help ensure that projects are executed efficiently and effectively, meeting the organization's goals and objectives

Key Responsibilities

• Training Coordination: Organizing, scheduling, and completing projects for training deliverables and managing training content within the LMS.
• Course Development and Maintenance: Develop and maintain eLearning courses, ensuring they are up-to-date and meet the organization's standards
• Technical Support: Provide technical support to users, troubleshoot issues, and ensure the LMS is functioning correctly
• Content Management: Upload, organize, and manage learning content within the LMS
• System Optimization: Collaborate with internal teams to identify areas for improvement and suggest modifications to optimize the system
• Reporting: Generating reports to monitor client training progress and course completion rates.
• Meeting Coordination: Schedule and organize project meetings.
• Documentation and Reporting: Manage project-related paperwork such as emails and other forms of communication
• Risk Management: Identify and raise potential problems and technical issues to the Learning Services Team
• Quality Control: Ensure that project deliverables meet the required quality standards and specifications
• Communication: Act as a liaison between the project team and stakeholders, ensuring clear and effective communication.

Requirements

• Bachelor's degree and/or 2+ years of relevant experience.
• A minimum of 2 years of experience in LMS administration is required.
• Proficiency in Administering an LMS, specifically Absorb or a similar learning management system, is necessary. 
• Experience in mid to large size corporate LMS required (Absorb, Cornerstone, Workday, Continu, Bridge, Docebo, or similar).
• Intermediate knowledge of Microsoft 365 is required.
• Articulate 360 certification is preferred, or candidates should be willing to obtain certification.
• Previous experience in project management, service-related fields, or administrative support is preferred.

Skills, Knowledge and Specialist Expertise

• Communication Skills: Strong written and verbal communication abilities to interact effectively with users and stakeholders.
• Organizational Skills: Capable of managing multiple tasks and prioritizing effectively.
• Technical Proficiency: Skilled in using learning management systems and other educational technologies.
• Flexibility: Can adapt to changing needs and dynamic environments.
• Analytical and Problem-Solving Abilities: Able to troubleshoot technical issues and analyze system performance.
• Eagerness to Learn: Demonstrates a strong desire to learn and actively seeks feedback to adapt to new circumstances.
• Attention to Detail: Meticulous in problem-solving, ensuring accuracy, procedure adherence and motivated to enhance the educational process.
• Thrive in Fast-Paced Environments: Possesses strong organizational skills and excels under pressure.
• Interpersonal Skills: Exhibits excellent interpersonal skills and proven ability to learn quickly, plan effectively, and take initiative.

What’s In It For You

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work from anywhere where Cogstate is registered to business within the United States, Australia, or the United Kingdom!
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts
• Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.