Control Manager - Vice President - Commerce Payments

Job Description
Step into a pivotal role at JPMorganChase, where your expertise in control management will shape our compliance and risk strategies. Elevate your career with opportunities for growth and collaboration in a dynamic team environment. Join us to make a significant impact on our operations and safeguard our firm's integrity.
As a Control Manager within JPMorganChase, you will lead the charge in identifying and mitigating compliance and operational risks. Your role is crucial in enhancing our control environment through innovative solutions and advanced data analysis. We value a culture of continuous improvement and collaboration, where your skills in stakeholder management and cybersecurity will thrive.
Job responsibilities

• Develop a deep understanding of the Connected Commerce Payments business, to support your work as a trusted advisor, able to help the business identify, assess and manage operational risk
• Support a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Review and analyze relevant data (e.g., KRI/KPI) to support business-related programs and strategies
• Provide leadership support for the end-to-end management of operational risk, including control breaks and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required
• 5+ years of financial service experience in control management, audit, quality assurance, risk management, or compliance
• Proficient knowledge of control and risk management concepts with the ability to identify and assess operational risks, and to support the design of effective controls in conjunction with business partners
• Excellent written and verbal communication skills
• An accomplished problem-solver, able to evaluate complex situations across multiple perspectives to identify robust and sustainable solutions
• Proven stakeholder management experience

Preferred qualifications, capabilities, and skills

• Capability to leverage AI/ML technology in risk management and utilize automation to streamline processes and enhance operational efficiency.
• 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred
• Exceptional influence skills for engaging stakeholders and driving organizational change.
• Exceptional communication skills with the ability to adapt communication style to the needs of different stakeholders
• Adept in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop meaningful executive presentations

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.