Contracts Manager

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Enable sales growth and customer satisfaction by working cross-functionally and across Legal to bring strategic products and offerings to market.
• Ensure the correct legal terms and contracting processes are in-place for strategic offerings and enable internal teams to help understand and sell using those terms.
• Provide scalable programmatic support for geo and market expansion of hyperscaler offerings.
• Support acquisitions and investments through due diligence, deal closure and GTM planning.

Qualifications
To be successful in this role you have:

• 5+ years of experience in a contracts or commercial legal roles; software/SaaS experience is an advantage
• BS/MS in Legal Studies, MBA Business Administration, or related experience.
• Strong understanding of the product lifecycle, including NPI, GTM, and Sales processes
• Ability to read, interpret, and draft business terms and conditions
• Skilled at authoritatively engaging with internal teams to explain policies, answer operational questions and involve additional subject matter experts as needed
• Adept at partnering and working with cross functional teams to drive successful outcomes with our business partners
• Strong business acumen with excellent communication skills - verbal and written
• Program management experience is a plus
• Strong logic and analytical abilities
• Self-motivated and able to work under pressure, and dependable with deliverables and deadlines

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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