Contract and Billing Coordinator

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work. 

CPI Security is seeking a detail-oriented and proactive Contract Coordinator to join our team in Charlotte, NC. In this role, you will be responsible for managing the lifecycle of customer contracts, ensuring accurate billing, revenue recognition, and maintaining seamless operations across various departments.

• Contract Management: Set up all contracts and draft information for new customers, ensuring accuracy and compliance with company policies.

• Billing and Revenue Recognition: Process billing data actions for payroll, service, job, and new install billing, ensuring correct revenue recognition and customer invoicing.

• Inventory Management: Release inventory upon contract activation and maintain accurate records.

• Work Ticket Processing: Collect and process service and install work tickets, ensuring timely and accurate billing.

• Contract Renewals and Upgrades: Process renewal and upgrade contracts, maintaining customer satisfaction and retention.

• Chargebacks and Credit Card Transactions: Process chargebacks and retrievals for credit card transactions, ensuring compliance with financial policies.

• Account Adjustments: Complete prorate adjustments on all new accounts and cancel bad debt accounts at the end of the month, adjusting the accounts receivable balance accordingly.

• Education: High school diploma or equivalent; associate degree or higher in business, finance, or a related field preferred.

• Experience: 1-3 years of experience in contract coordination, billing, or accounts receivable in a fast-paced environment.

• Skills:

  • Strong attention to detail and organizational skills.

  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).

  • Experience with billing software or ERP systems is a plus.

  • Excellent communication and interpersonal skills.

At CPI Security, we value our employees and offer a comprehensive benefits package, including:

• Health & Wellness: Medical, dental, vision, short- and long-term disability, and life insurance options.
• Retirement Plans: 401(k) plan with competitive company match.
• Paid Time Off: Company-paid holidays, floating holidays, and paid time off (PTO).
• Employee Perks: Eligible for a free monitored security system after 90 days.
• Professional Development: Education assistance to support your career growth.
• Engaging Culture: An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director.
• Recognition: Birthday and work anniversary rewards