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We invite you to join us at Take 5!
Take 5 Oil Change is your neighborhood go-to oil change spot. We've been doing this for over 35 years now and we pride ourselves in our friendly technicians, our oil change expertise, and our efficient process that gets you on your way safely and swiftly. All while letting you stay in the comfort of your car or truck while we change your oil.
We're always looking for friendly and energetic team members to join our family. Technicians, managers, and more positions are available across the country. With our Pit Tech to President growth path, Take 5 is where you can invest in yourself while we invest in you. In fact, over 90% of our field leaders are internal promotions!
JOB DESCRIPTION:
The Content Developer will be responsible for supporting our Take 5 Oil Change Brand with developing, editing, tracking, and storing all Standard Operating Procedures (SOP) for the 700+ corporately owned Take 5 Oil Change shops. This role will build a pipeline of new services or existing processes / roles to keep as updated as possible. They will also need to help develop an online solution to store all SOPs / processes for the field to review when they have questions. This role will work directly with key operational leaders, HR, Loss Prevention, IT, and Safety to ensure coverage and completeness of each process. This role will also work directly with Training Development to create training for field operators including storyboarding SOP content for LMS training creation. During new projects / initiatives, this role will involve creating an SOP from scratch, and ensuring completion with project team, field leaders, and support partners.
Reporting to the Senior Manager of Learning and Development at Take 5 Oil Change you will work closely with the Operations Field Leaders, Regional Training Managers and support center partners to drive awareness and comprehension of all key processes impacting the field across the operations system.
Own all updates / creation of Standard Operating Procedures
Conduct needs analysis and assessment
Familiar with the ADDIE method
Creation of auditing content
Virtualization and story boarding of content for LMS training intake
Build process for reviewing and updating on an annual basis
Build review and sign off process with key support center / field partners
Build on-line catalog of SOPs for field / support partners to access and review
Support overall training development
Note any gaps in current SOPs
Support new processes / initiatives /roles in developing the standard operating procedures
This role is a work from home position with up to 10% travel
Requirements Driven Brands is looking for:
BA/BS degree or equivalent degree preferred.
Minimum 1-2 years of Technical Writing Process
Minimum 1-2 years of managing projects
Strong skillset in Microsoft Tools
Experience in documenting processes with Operations, HR, Loss Prevention, IT, and Safety
Ability to track multiple projects / documents at the same time
Build system for reviewing and updating SOP
Experience with LMS systems/Adobe Suite/Articulate 360/Microsoft Office
#LI-SN1
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Position Location:
North CarolinaCompensation Range:
$57,800.00 - $103,300.00Compensation Frequency:
AnnualBase pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com
Driven Brands Charlotte, North Carolina, USA Office
440 South Church Street, Charlotte, North Carolina, United States, 28202
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