Connectivity Technical Solutions Manager, Hotels

The Community You Will Join:

Every day, Airbnb hosts create unique stays and experiences that allow guests to connect with communities in authentic ways. Since our founding, over 5 million hosts have welcomed more than 2 billion guest arrivals across nearly every country worldwide. The Hotels Supply team plays a key role in shaping how hotels show up on the Airbnb platform. As a multidisciplinary team, we collaborate with hotel and connectivity partners to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with Airbnb’s brand values.

The Difference You Will Make:

In this role, you will provide specialist API support and act as a subject matter expert for connectivity. Your responsibilities include conducting analysis and technical troubleshooting to solve complex problems, monitoring key metrics like API success rates, and ensuring timely error resolution. You'll serve as a technical point of contact for both internal and external partners, offering expert insight into partner systems. You'll also help improve internal knowledge bases and training materials so teams can independently handle API-related questions.

A Typical Day:

• Use data to identify strategic opportunities and drive sales growth
• Provide day-to-day technical support for internal and external systems, including connectivity issues, to proactively mitigate partner impact
• Develop a deep understanding of technical integrations across Property Management Systems, Channel Managers, and Central Reservation Systems to provide targeted client support
• Educate clients on product updates and share partner feedback with internal stakeholders
• Implement and oversee effective troubleshooting processes, escalating as needed
• Identify patterns in data and feedback to improve services and products
• Research technical information to deepen your understanding and support decision-making
• Contribute to the development of technical communication materials such as policies, procedures, and presentations.

Your Expertise:

• 6+ years of experience in a Connectivity or Technical Partner Manager role
• Strong understanding of hospitality/travel software
• Proficiency in SQL, Sumo Logic, and Excel
• Solid technical troubleshooting skills
• Excellent communication and presentation abilities, with confidence in engaging clients across multiple channels
• Effective time management and ability to prioritize in a fast-paced environment
• Strong quantitative skills with a proven ability to leverage data in decision-making
• Adaptability to shifting priorities, projects, and deadlines
• Passion for Airbnb, travel, and the sharing economy—being an Airbnb host is a plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.