Confirming Lead

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. 

Job Overview:

The Confirming Lead supports the Fulfillment Team by resolving escalated issues and training new hires. This role assists the Fulfillment Manager with administrative tasks and team management as needed. The primary function of this role is acting as a problem solver and guide to their team.

Key Responsibilities:

• Provide daily operational oversight, resolve day-to-day issues and escalate as appropriate
• Communicate with Team Leads and Managers via email to resolve issues
• Collect and share new information with team and improve their knowledge base by actively training members in new workflows
• Onboard new hires and assist new Order Entry teammates with understanding the Filing Confirmation process
• Review submission of proofs of service, ensuring documents are processed correctly
• Review filed collection cases from court, approving documents for service
• Monitor and record team KPI’s to ensure team stays focused on achieving KPI
• Perform other job-related duties as assigned

• Bachelor’s degree and at least 1 year of relevant experience required; Experience as a document clerk and/or document management preferred
• Minimum 1 year in a leadership role preferred
• Experience working with spreadsheet software
• Experience working with computer/technical software

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $43,000 - $53,000 per year, based on location