Configuration Management Manager

Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising & Marketing Services, Private Brand Products, Pharmacy Services, Sourcing, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.

Principal Duties and Responsibilities:

• Design, implement and evolve the US ITAM program as mandated by executive management
• Design, implement and evolve an align ITAM Vision, Objectives and Roadmap and ensure alignment with company projects.
• Design, implement and evolve an aligned ITAM Operating Model including budget, stakeholders, roles, responsibilities and accountabilities.
• Design, implement and evolve a process to identify and track software ownership throughout the US.
• Design, implement and evolve a yearly compliance (awareness) training for all users of IT including an acknowledgement, provide yearly internal convention to inform all direct stakeholders.
• Design, implement and evolve ITAM controls on lifecycle processes.
• Comply with global SAM policies.
• Design, implement and evolve clear roles, accountabilities (RACI) and support for stakeholders.
• Design, implement and evolve a yearly advanced training for all IT staff (internal and external) including clear communication on penalties.

Master degree preferred in relevant field or Information Technology degree. Holds/willing to obtain relevant certifications in IT/legal/finance domain(s). More than 13 years of experience in ITAM and People Management or a combination of IT/ Legal/ Finance.

• ITIL certified
• Clear written and verbal skills
• 4 year degree
• 5 years of experience with ITSM/ITIL Processes, roles and responsibilities
• Must be able to work independently as well as work as part of a fast-moving team.
• Solid technical knowledge and experience in Information Technology.
• 5 years of experience with CMDB and Asset Management

Preferred:

• ServiceNow experience with CMDB and Asset
• Asset Management Experience

All your information will be kept confidential according to EEO guidelines.