Lead the design, implementation and evolution of the US IT Asset Management (ITAM) program, operating model, CMDB controls and software ownership processes. Ensure alignment with global SAM policies, define roles/RACI, budget and stakeholder support, and build yearly compliance and advanced IT training. Oversee ServiceNow CMDB/asset integration and management, and provide leadership for ITAM across the organization.
Company Description
Qualifications
Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to six East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop, as well as the country’s largest online grocery retailer, Peapod.
Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Information Technology, Merchandising & Marketing Services, Private Brand Products, Pharmacy Services, Sourcing, Not for Resale, Store Services, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.
Job DescriptionPrincipal Duties and Responsibilities:
- Design, implement and evolve the US ITAM program as mandated by executive management
- Design, implement and evolve an align ITAM Vision, Objectives and Roadmap and ensure alignment with company projects.
- Design, implement and evolve an aligned ITAM Operating Model including budget, stakeholders, roles, responsibilities and accountabilities.
- Design, implement and evolve a process to identify and track software ownership throughout the US.
- Design, implement and evolve a yearly compliance (awareness) training for all users of IT including an acknowledgement, provide yearly internal convention to inform all direct stakeholders.
- Design, implement and evolve ITAM controls on lifecycle processes.
- Comply with global SAM policies.
- Design, implement and evolve clear roles, accountabilities (RACI) and support for stakeholders.
- Design, implement and evolve a yearly advanced training for all IT staff (internal and external) including clear communication on penalties.
Qualifications
Master degree preferred in relevant field or Information Technology degree. Holds/willing to obtain relevant certifications in IT/legal/finance domain(s). More than 13 years of experience in ITAM and People Management or a combination of IT/ Legal/ Finance.
- ITIL certified
- Clear written and verbal skills
- 4 year degree
- 5 years of experience with ITSM/ITIL Processes, roles and responsibilities
- Must be able to work independently as well as work as part of a fast-moving team.
- Solid technical knowledge and experience in Information Technology.
- 5 years of experience with CMDB and Asset Management
Preferred:
- ServiceNow experience with CMDB and Asset
- Asset Management Experience
All your information will be kept confidential according to EEO guidelines.
Retail Business Services Salisbury, North Carolina, USA Office
2110 Executive Dr. , Salisbury, NC, United States, 28147
Similar Jobs
Energy • Manufacturing • Solar • Renewable Energy
Leads the Configuration Management organization supporting nuclear products and programs. Responsibilities include managing CM staff, budgets, priorities, product and feature structures, baselines, change control, process governance, and regulatory compliance. The role drives Teamcenter PLM deployment, continuous improvement, resource planning, and cross-functional alignment with engineering, licensing, quality, supply chain, and project management teams while ensuring configurations remain consistent with approved design and licensing bases.
Top Skills:
3DexperienceAutodesk InventorCadEnoviaErpPlmSap/PowermaxTeamcenter
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Leads business and technical requirements analysis, business case development, process improvement, solution design, testing, implementation, and post-deployment optimization for Workday ERP systems. Partners with business leaders, architects, QA, IT, vendors, and project teams to deliver scalable solutions. Facilitates large-group meetings, mentors analysts, assesses system changes, and recommends continuous improvements across Workday modules.
Top Skills:
Enterprise Resource Planning (Erp)System Lifecycle ManagementWorkday Adaptive PlanningWorkday ErpWorkday FinancialsWorkday PsaWorkday Time And Expense
Artificial Intelligence • Cloud • Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Provides onsite administrative and operational support for a New York Life general office. Responsibilities include assisting management, serving agents and visitors, handling calls and mail, coordinating payments and expenses, supporting facility needs, onboarding new agents, preparing meetings, managing reports, and processing candidate fingerprinting. The role is fully onsite, customer-facing, and requires strong organization, communication, computer, and problem-solving skills.
Top Skills:
Microsoft Office Suite
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
