Conferencing and Mobile Support Specialist

What Working at Hexaware offers: 
Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed. Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance. With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles. At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together. We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

What would you do?

Job Description:

Position:              Conferencing and Mobile Support Specialist

Location:             NYC, NY

Mode:                  Onsite

Job Summary

• Role: Conferencing and Mobile Support Specialist
• Core Goal: Fix technical issues for virtual meetings and company mobile devices.

Key Responsibilities

• Conference Support: Set up, test, and monitor virtual meeting rooms and software.
• Mobile Support: Troubleshoot smartphones, tablets, and mobile apps for employees.
• Hardware Care: Fix microphones, cameras, display screens, and conference room systems.
• User Training: Teach staff how to use collaboration tools and mobile platforms.
• Ticket Management: Log and resolve IT help desk requests quickly. 

Requirements

• Experience: Basic IT support or customer service background.
• Platform Knowledge: Familiarity with tools like Zoom, Microsoft Teams, or Webex.
• Mobile Skills: Knowledge of iOS and Android device management.

Communication: Clear verbal skills to guide users through fixes

Equal Opportunities Employer: 
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.

Find out more at Hexaware.com.