Compliance Coordinator

Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually. 

JOB DESCRIPTION:

We are seeking a proactive and detail-oriented Compliance Coordinator to provide critical support to the Compliance, Franchise Administration and operations team by maintaining accurate records and reports and collaborating with internal and external teams to resolve issues.  This role will facilitate effective communication, timely follow-up, and enhanced engagement. The ideal candidate will possess strong organizational, problem-solving and critical thinking skills, express high attention to detail, along with the ability to work independently, build relationships across teams and have strong written and oral communication skills.

Key Responsibilities: 

• Extract data from systems to create comprehensive reports on results and cash receipt status.
• Prepare corrective action reports for Brand Leadership to share with the team.
• Conduct audits on cash receipts, work in progress, and ad-hoc requests to maintain accuracy.
• Reconcile transferring accounts to ensure monetary accuracy.
• Upload/update all documentation inside filing system.
• Connect with Landlords/Franchisee to obtain necessary documentation.

Qualifications: 

• Bachelor’s degree in business administration, operations, or a related field (or equivalent experience).
• 3+ years of experience in customer service, administrative management, accounting or a related role.
• Demonstrated ability to communicate effectively both verbally and in writing with various internal and external team members. 

• Proven experience coordinating and resolving escalations effectively. 

• Strong organizational and problem-solving skills with a focus on attention to detail
• Ability to be self-motivated and proactive. 

• Excellent interpersonal skills to manage relationships and escalations effectively. 

• Strong customer service and conflict resolution skills. 

• Ability to prioritize and manage multiple tasks in a fast-paced environment. 

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other administrative tools. 

• Demonstrated ability to analyze data and provide actionable insights. 

Preferred:

• Knowledge/Experience in Oracle ERP, Franconnect, Qlik, CCC, and Quickbooks

Work Environment: 

• This position is based in our office in Charlotte, NC operates in a professional office environment with occasional extended hours to meet deadlines. Minimal travel may be required to support field operations as needed. 

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