Develops leisure and group tour sales by prospecting new accounts, maintaining travel partner relationships, conducting off-site sales calls, delivering proposals, leading property tours, attending industry events, and closing hotel business. The role also supervises, coaches, and supports team members while promoting the property and creating positive client experiences.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Complex Leisure Sales Coordinator, you’re not just building travel partner relationships to drive revenue – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere's what you'll do during a typical day:
- Drive leisure sales growth: Research, develop, and solicit new Free Independent Traveler (FIT) and group tour business while maintaining strong relationships with existing accounts
- Engage in off-site sales activity: Travel to meet with current and prospective clients to conduct sales calls, deliver proposals, lead site inspections, and close deals.
- Represent the property at industry events: Promote the hotel through attendance at tradeshows, community events, and client entertainment to generate leads and build brand awareness.
- Lead property tours and client experiences: Host site visits and experiences that showcase hotel offerings and help convert prospects into bookings
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Software • Hospitality
Welcomes residents and guests, provides personalized assistance, answers inquiries, resolves concerns, handles phones and deliveries, coordinates resident requests, monitors building activity, reports safety concerns, and assists during emergencies.
Software • Hospitality
Manage Hilton’s total account portfolio across Mexico by developing new business, growing existing relationships, negotiating corporate travel contracts, and increasing hotel revenue and market share. Lead account planning, sales solicitation, reporting, and annual contracting while partnering with hotels and brand representatives. Represent the area sales team at client meetings, trade shows, conventions, events, and familiarization trips. Travel up to 20%.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordMicrostrategySalesforceWebex
Software • Hospitality
Welcomes hotel guests, completes check-in and check-out, verifies charges, processes payments, provides hotel and local information, promotes services through upselling, and resolves guest requests and concerns promptly and warmly.
Top Skills:
Point-Of-Sale System
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
