Senior Communications Manager

About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

As Senior Communications Manager, you will lead Ambience’s external communications strategy across press, narrative development, executive thought leadership, issues management and regulatory comms. You’ll bring clarity, discipline, and high judgment to the stories we tell, the risks we navigate, and the ways we show up across the industry.

This role reports to the VP of Marketing and partners deeply with our executive bench, including the CEO, President, CMO (Chief Medical Officer), VP Product, VP Customer Success, and other cross-functional leaders. You will work closely with our PR agency, a fellow Comms Manager, and narrative collaborators across internal organizations ranging from Product and People to Marketing and Sales.

What You’ll Do

Drive Ambience’s external communications strategy, shaping narrative development, corporate positioning, and the storytelling that supports our commercial and product goals.

Partner with executives (CEO, President, clinical and product leadership) to craft thought-leadership platforms, develop POVs, prepare briefings, and guide them through high-stakes communications moments.

Own proactive and reactive media strategy, including pitch development, news judgment, press outreach, agency coordination, and the design of press cycles for major launches and product milestones.

Manage issues and crisis communications, providing high-judgment counsel and clear response frameworks for negative inquiries, industry instability, data-privacy concerns, and internal events.

Oversee messaging architecture, including corporate narratives, reactive Q&A banks, spokesperson matrices, message grids, and systems that ensure consistency across audiences.

Shape executive-facing content, drafting or editing press releases, statements, op-eds, talking points, and external narratives in close collaboration with PMM, VP Product, Talent/People, and other partners.

Develop and maintain preparedness systems, including media training, briefing materials, scenario guides, and readiness playbooks to strengthen our spokesperson bench.

Amplify earned wins across key channels, in collaboration with Field, Brand/Digital, Partnerships, and Customer Marketing, ensuring high-impact moments land with the right audiences.

About You

You bring exceptional clarity and narrative discipline, with the ability to translate complex ideas into clean, compelling external stories.

You’re a high-judgment communicator who stays composed under pressure and thrives as a thought partner in sensitive or ambiguous situations.

You have a deep understanding of media ecosystems, journalist incentives, and news value, and know how to shape stories that break through.

You operate with rigor and discretion, handling confidential or high-stakes information with care, maturity, and impeccable accuracy.

You’re an autonomous operator who builds structure from ambiguity and strengthens alignment across executives and cross-functional partners.

You’re fluent in healthcare or healthtech communications, with a strong grasp of the context, complexity, and regulatory nuance of the space.

You’re collaborative, grounded, and capable of earning trust quickly with executives, PR partners, and internal stakeholders.

Bonus Points

Direct experience leading communications for a high-growth digital health or enterprise SaaS company.

Established relationships with healthcare tech, business, or AI-focused media.

Experience navigating regulatory, compliance, or clinical communications.

Track record of securing Tier 1 coverage for product or corporate milestones.

Experience training executives or building spokesperson programs.

Pay Transparency

The base compensation for this role is approximately $165,000 - $185,000 USD per year, excluding equity or bonus targets. We’ve intentionally provided a wide range to allow flexibility in cash/equity mix. Ambience leans toward generous equity grants so that our team truly shares in the impact we create.

Are you outside of this range? We encourage you to still apply — we take an individualized approach to compensation that considers experience, location, and overall fit.

Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at [email protected]. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.