Communications Associate

Job Description
The Consumer Branch Banking Communications team is seeking a highly talented and creative executive communicator to support internal communications for Community & Business Development, as well as Diedra Porché, Head of Community & Business Development. This role involves close collaboration with senior leaders to draft messages, presentations, and other communications for distribution to employees. The position focuses on articulating our commitment to advancing the financial health of all driving impact at both national and local levels.
As a Communications Associate supporting the Community & Business Development team, you will possess exceptional writing and research skills, with a talent for storytelling in a concise format. In addition, you should be adept at designing communications, including PowerPoint decks, infographics, and other documents. You will have a strong understanding of what constitutes compelling and engaging content and will work with key business leaders to envision, develop, and execute communication strategies. Building and managing relationships, as well as exercising strong editorial judgment in evaluating communication approaches, are crucial.
Job responsibilities:

• Partner with the Head of Community & Business Development and other senior leaders to develop clear, compelling messages that reflect the business vision, enhance leadership presence, and strengthen the employee experience.
• Prepare briefing materials, presentations, and talking points for executive.
• Collaborate in a matrixed organization to ensure cohesive communication efforts across multiple business units and corporate functions, supporting integrated and consistent communication campaigns.
• Design and implement channel strategies to maximize message delivery and audience engagement, utilizing channels such as email, corporate intranet, video, and live events.
• Lead the planning and execution of key employee events, including branch visits, employee town halls, and senior leader conferences.
• Manage major communications initiatives, including organizational announcements and change management efforts.
• Promote a strong control environment by adhering to risk/control expectations, procedures, and processes.
• Draft and edit internal communication articles for newsletters and the intranet.

Required qualifications, capabilities, and skills:

• 3+ years of professional writing experience.
• Bachelor's degree in communications, journalism, public relations, or a related field.
• Strong executive presence and experience working with and advising senior leaders.
• Excellent writing, editing, and presentation skills.
• Proficiency in Word, Excel, PowerPoint, and Teams.
• Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.
• A team player who can successfully manage both strategic and tactical deliverables.
• Self-starter who can navigate a dynamic environment with speed, flexibility, and creativity.
• Outstanding judgment, strong attention to detail, and proactive problem-solving ability and resourcefulness.
• Strong organizational and project management skills, with the ability to manage multiple initiatives simultaneously.

Preferred Qualifications, Capabilities, and Skills:

• Additional software skills (e.g., Adobe Creative Suite, Canva, AI large language models).

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.