Commitment Desk Analyst

POSITION TITLE:   Commitment Desk

Position Summary:

As part of the Commitment Desk, this person will act as the primary contact that outside customers have with the Correspondent Lending division.  This role will work closely as a team with Operations, Underwriting, Funding, Capital Markets, and Sales to ensure the risk is mitigated; profitability is maintained and at the same time customer expectations, both internal as well as external is not only being met, but exceeded. The Primary job focus is answering the incoming customer phone lines and solving customer’s loan problems.  Additionally, this person will be handling manual registration and pricing issues. This role is also responsible for assisting internal customers with problem resolution. 

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Assists customers with registering and locking individual mandatory and best effort flow commitments 
• Mandatory Bulk Trading/ AOT assignments
• Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers 
• Determine product eligibility and price loan commitments, while entering and/or changing loan data.  
• Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks 
• Researches and evaluates post funding adjustment request from correspondents, sales 
• Handles escalated customer service issues, pricing exceptions and other special negotiations 
• Resolves customer issues regarding registrations, pricing issues, loan delivery 
• Managing extremely high call volume with varying degrees of urgency 
• Special projects as required

Qualifications:

To perform this job successfully, an individual must have the following education and experience:

• High School degree, or equivalent, required. College degree preferred
• 1+ years of experience working in a Call Center environment. Outside Sales, Retail, Customer Service experience preferred.
• Mortgage Banking, Banking, or Finance experience helpful 
• Ability to work in a fast paced, demanding, customer focused environment 
• Excellent oral communication skills 
• Excellent organizational skills and time management skills 
• Ability to pay attention to details 
• Strong analytical skills 
• Strong math skills 
• Ability to work closely as a member of a team 
• Ability to learn internal computer software 
• Experience with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc)

Training / Licensing Requirements: 

• Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.

Work Schedule: 

• General work schedule (for shift roles)

Onity Group Inc. is a leading non-bank financial services company providing mortgage servicing and originations solutions through its subsidiary, Onity Mortgage, formerly known as PHH Mortgage. Onity Mortgage is one of the largest servicers in the country, focused on delivering a variety of servicing and lending programs to customers, clients and investors.

At Onity, we strive to earn our customers’ loyalty every day. We do this by consistently delivering exceptional service and building trust through reliability, integrity, and following through on our commitments. We operate through the lens of the customer, understand the importance of homeownership, and take pride in helping homeowners. Collectively this fosters long-term relationships, ensuring our customers feel valued and supported. We expect all employees to interact with and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our service delivery standards.

Onity is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to inclusion and equal opportunity ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.