Commercial Lines Claims Manager

Most of our clients have built their companies from the ground up. OneDigital has too. We stand alongside these business owners, providing peace of mind that if the unthinkable happens, they are protected. We are their trusted partner to help them manage risks from weather, injuries or other unforeseeable surprises. This gives our clients the ability to focus on what’s most important to them and their employees: doing their best work and living their best lives.

If you are looking for a career where you are helping people and businesses thrive, even during times of uncertainty, OneDigital is the right career for you.

Our Newest Opportunity: 

FUNCTIONS & RESPONSIBILITIES:

Ensure the submission of claims to carriers, whether through direct channels or intermediary means. Engage in requisite communication with the insured parties to verify the successful reporting of a claim.

• Manages and maintains the information on losses from insureds, claimants, producers, Insurer portals, etc.

• Conducts needs analysis on commercial lines policies / confirms active policies
• Provide insureds with carrier contact information for direct reporting
• Lead all communication as necessary with the insured to confirm the reporting of a claim.
• Develop and manage all internal files in the Agency operating system, while making an ACORD report form to submit to the pertinent Insurance Company.
• Maintain claims files through activities in a proper timeline until full resolve of a claim.
• Conduct regular and meticulous surveillance of all claims. Ensure diligent follow-up with adjusters and relevant parties as required to maintain the highest standard of claim management.
• Partner with the producer and client to ascertain their interest in obtaining a claim review summary. Advise on various methods for claim communication while establishing and managing a clear timeline for report delivery.
• Collaborate with insured parties, producers, or loss control to offer program options like light duty and return-to-work initiatives. Assist in tailoring and executing these programs to align with their requirements for a comprehensive decrease in loss expenses.
• Facilitates and manages the exchange of claims-related information between clients and carriers.
• Ensure the precision of loss runs through thorough review. When needed, furnish the marketing team with a comprehensive summary of claims.
• Manage the communication between producer and the insured promptly of any adjustments to reserves that exceed $10,000 or any other threshold specified by the producer.
• Manages the insurance company contact information booklet is meticulously updated to ensure all details are current and easily accessible.
• Fosters client rapport by engaging in anticipatory dialogue.
• Effectively and efficiently executes with strict adherence to and in accordance with the established corporate guidelines and protocols
• Other duties as assigned

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!