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As a Commercial Account Manager, you'll renew and expand customer accounts, track quotas, enhance customer satisfaction, and collaborate with teams to achieve sales goals.
Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.
The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on Built In's 2025 Best Places to Work list. If our mission resonates with you, let’s talk.
What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless
Challenges You Will Solve
We are looking for an upbeat, coachable, and highly-motivated individual to join our sales team as a Commercial Account Manager, supporting small businesses customers within an assigned geographic territory. You will be responsible for managing the renewal and expansion business for Red Canary’s commercial segment (<500 employees). This includes identifying upcoming renewals, working with customers to discuss needs, identifying new opportunities for upsell/cross sell. The account manager will play a key role in customer retention and you will help accomplish Red Canary’s mission to make security better for businesses of all sizes. Through your persistence, determination, and creativity, you will help Red Canary create a world where every organization can make its greatest impact without fear of cyber attack.
What You’ll Do
- Manage a book of existing customers in partnership with Customer Success Manager to renew and expand accounts
- Forecast, track, prepare and deliver on renewal and expansion number - monthly, quarterly and annual quota
- Manage deliverables and prioritize upcoming renewals in collaboration with Customer Success and Sales Leadership
- Communicate with customers to discuss health checks, new solution options and needs
- Take ownership of results as part of a hard-working team, by consistently meeting or exceeding territory sales goals
- Retain existing customers by providing excellent service to customers and show the value of Red Canary
- Utilize data to Increase revenue through upselling and cross selling motion
- Improve customer satisfaction and retention
- Identify, communicate and mitigate risk to minimize churn.
- Collaborate across teams such as: sales, leadership, customer success
- Travel as business requires
What You’ll Bring
- 1-2 years working in SAAS company
- Experience in working with Security professionals
- Ability to work in a team environment and independently
- Desire to build a career in Sales
- Effective communicator, strong interpersonal and collaboration skills
- Motivated, driven and results-oriented
- Strong organizational skills, with the ability to manage a diverse set of challenges
- Familiarity with common sales tools, including Salesforce.com, SalesLoft, Marketo
- Experience with cold-calling and value selling
- Ability to handle and overcome objections and concerns
- Experience in recommending and qualifying for solutions based on customer challenges
The total estimated on-target earnings for this role is $110,000 - $115,000 per year. The application deadline is July 1, 2025.
Benefit Highlights:
- 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.
- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.
- Fertility Benefits: All new hires are eligible for benefits as of their first day.
- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays.
- Paid Parental Leave- Full base pay to bond/care for your new child.
- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses.
- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.
Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Top Skills
Marketo
Salesforce
Salesloft
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