Commerce Operations Senior Specialist

Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

As a Senior Specialist, Commerce Operations you will:

• Catalog & Account Management:

  • Support senior strategy leads on some accounts, owning and leading others

  • Own daily project and process management functions, developing and implementing business strategies, and driving operational excellence for the clients

  • Proactively assist in the development and implementation of holistic e-commerce marketplace strategies

  • Perform audits of client catalog data and make updates to enhance SEO and the customer experience

  • Troubleshoot operational challenges

• Performance Tracking & Optimization: 

  • Develop and execute client meeting agendas and recaps including the assignment of internal and external (client) Actions Items and Follow Ups

  • Achieve Same Store Growth  targets of clients you manage or support

• Data Analysis & Reporting: 

  • Tell the story behind your clients’ KPIs, by confidently interpreting trends and making data-driven recommendations

  • Process large data files with the use of Excel and Google Sheets to create customized reporting

  • Assist in deck creation for client presentations (i.e., QBR’s, Monthly/Campaign Recaps, etc.) with data collection and analysis, and ensure that formatting, grammar, and flow of content is accurate and on-brand 

  • Utilize reporting and performance dashboards to provide data insights, find areas of opportunity, and drive client performance

• Collaboration: 

  • Manage Marketplace case logs and work internally with the Operations Team to ensure tasks are completed in a timely manner

  • Support cross-team client communications, projects, and deliverables  

  • Provide input on Team projects to drive efficiency and knowledge-sharing.

• Client Communication: 

  • Support all in-line client communications, projects, and deliverables

  • Develop rapport during weekly interactions with clients, both on the phone and over email

  • Develop client relationships by striving for a Client Satisfaction score of 9 or above and Client Retention of 95% or above

Professional Qualifications:

• 4-5 years of experience in e-commerce operations account management roles with a proven track record of executing successful growth strategies

• Familiarity with Vendor Central, Seller Central, and Brand Registry

• Demonstrated success analyzing data and using analytics tools to drive business decisions

• Advanced computer skills including Microsoft Excel and PowerPoint

• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives.

• High attention to detail with the ability to efficiently prioritize and execute projects with quality

• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams.

• Flexible, proactive, and can deal with working in an autonomous environment 

• Client facing experience required, agency experience preferred

The hiring salary range for this role is ($65,000 - $75,000). We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity

Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.

Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.